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Open the authentication service web.config located in C:\inetpub\ The Select Users, Computers, … window opens.Ĭomplete the following steps to fix the issue: The Allow log on Properties window opens. On Allow log on locally option, right-click and select Properties.

Open Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment. Citrix recommends disabling tracing when this option is not required for troubleshooting.Īdd Domain users to the Allow log on locally policy on the StoreFront server.Ĭomplete the following steps to add the domain user: To disable tracing on the StoreFront Server, type the following commands:Īdd-PSSnapin īecause large amount of data can be potentially generated, tracing can significantly impact the performance of Receiver StoreFront. If this error occurs, apply the steps mentioned in Solution section. “ Information: 0 : Logon failed for user: domain\username Error code: 1385” Review the Authentication Service xxxxxx.txt file for the following error: When tracing is enabled, the tracing information is written to files in the \Admin\Trace\ directory of the Receiver StoreFront installation, typically located at C:\Program Files\Citrix\Receiver Storefront\. Set-DSTraceLevel -All -TraceLevel Verbose On the command prompt, type the following commands: Add-PSSnapin Using an account with local administrator permissions on the Receiver StoreFront server, start the Windows PowerShell. To enable tracing on the StoreFront Server, complete the following steps:

If this is the case, enable the StoreFront traces. In certain instances, no errors are logged inside Event logs > Security (or any other logs such as: system, application, Citrix Delivery Services). Note: Domain Administrators are not affected by the issue.įailure Reason: The user has not been granted the requested logon type at this machine.

The error can be seen on Citrix Receiver and on the StoreFront StoreWeb site. Domain users are unable to logon to StoreFront and receive an error message: “Incorrect user name or password” with Event ID: 4625 and Failure Reason: “The user has not been granted the requested logon type at this machine”.